TERMS OF SERVICE
TERMS OF SERVICE
Effective Date: December 3, 2015
The Nival Group which is comprised of its parent company, subsidiaries and other corporate entities under common ownership (“Affiliates”) operates games in multiple territories worldwide. Depending upon the services you choose and the platform concerned, you may enter into a relationship with our Nival entity in Luxembourg, which does business as an SARL or with Nival, Inc. which is incorporated in the United States. These particular entities are collectively referred to as “Nival.”
If you are using our Services through a social network, platform or applications provider (“Third Party Service”) (e.g., Facebook, Steam, iTunes, Google Play, etc.), any activities provided by such third party beyond Nival’s Services are governed by that Third Party Service’s policies.
Please be aware that these Terms of Service apply solely to the Services provided by our Nival entities in Luxembourg and the United States.
- LICENSE TO USE SERVICES AND PLAY OUR GAMES
Subject to compliance with these Terms of Service, Nival is granting you a non-exclusive, non-transferable, revocable limited license to access the Services and play our games for your own non-commercial entertainment purposes only. You agree not to use the Services for any other purpose. If you violate any of these Terms of Service, we reserve the right to terminate your license without notice.
- ACCESS TO SERVICES
If you are using or have obtained access to the Services through a Third Party Service, you are required to have an account with that Third Party Service which is in good standing. You may also be required to have an account with the applications provider for your mobile device. You warrant that you are not prohibited from receiving products of EEA or US origin (as applicable to you), including services or software. You are responsible for any fees, including internet connection or mobile fees that you incur when accessing the Services.
Please be aware that (i) any activities on the Third Party Service beyond the scope of the Services are governed by that Third Party Service’s policies. For example, your violation of Facebook’s Statement of Rights and Responsibilities, the Steam Subscriber Agreement or applicable Apple Game Center Terms and Conditions could result in your termination from Nival’s Services.
- MINORS; LEGAL GUARDIAN/PARENTAL CONSENT
You may not use our Services if you are under 13. By accessing and using the Services, you represent and warrant that you are at least 13 years old. If you are a minor over the age of 13, we recommend you seek consent from a parent or legal guardian before accessing the Services. If you will be purchasing Virtual Currency and/or Virtual Goods (defined below in Section 10) through Facebook Credits or other authorized means, Nival requires all users to be over the age of 18, or if you are under 18, you confirm that you have your legal guardian/parent’s permission and consent to incur any charges.
- CODE OF CONDUCT
Your use of the Services is governed by certain rules (the "Code of Conduct"), maintained and enforced by Nival. It is your responsibility to know, understand and abide by this Code of Conduct. Any use of the Services in violation of the Code of Conduct is strictly prohibited, can result in the immediate revocation of your limited license to use the Services, and may subject you to liability for violations of law.
The following conduct and content is expressly prohibited on the Services and your account will be terminated for such unpermitted behavior or activity. Nival reserves the right to investigate and take appropriate legal action against anyone who, in Nival’s sole discretion, violates this provision.
Offensive and Illegal Content and Conduct:
You agree that you will not, under any circumstances, engage in conduct or post information on the Services which:
- is offensive and/or promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;
- harasses or advocates harassment of another person;
- exploits people in a sexual or violent manner;
- contains nudity, violence, or offensive subject matter or contains a link to an adult website; and/or
- promotes information that is false or misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous.
Collection and Publication of Personal Information; Improper Communications/Use of Services:
You agree that you will not, under any circumstances:
- collect, harvest or post anyone’s private information, including personally identifiable information (whether in text, image or video form), identification documents, or financial information through the Service;
- upload or transmit (or attempt to upload or to transmit), any material that acts as a passive or active information collection or transmission mechanism (e.g., web beacons or bugs, cookies or other similar devices or “spyware”); and/or
- make improper use of Nival's support services or submit false reports of abuse or misconduct.
Violation of Laws and Policies:
You agree that you will not, under any circumstances:
- violate the contractual, personal, intellectual property or other rights of any party;
- engage in the transmission of "junk mail," "chain letters," or unsolicited mass mailing, instant messaging, "spimming," or "spamming";
- further or promote any criminal activity or enterprise or provide instructional information about illegal activities including, but not limited to making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
- disseminate or promote an illegal or unauthorized copy of another person's copyrighted work, such as providing pirated computer programs or links to pirated work, providing information to circumvent manufacturer-installed copy-protect devices, or providing pirated games or links to any other illegal files;
- disseminate, transmit, or permit the uploading of viruses, Trojan horses, keyboard loggers, time bombs, adware, spyware, or any other malicious or invasive code or program;
- reverse engineer, decompile, reverse assemble, modify or attempt to discover any software (source code or object code) that Nival created to generate web pages or any software or other products or processes accessible through the Services;
- use or launch any unauthorized script or other software, spider, robot (or "bot"), cheat utility, offline reader or other unauthorized system to access the Services (standard search engine technology is not considered to be unauthorized);
- interfere with or circumvent any security feature of the Services or any feature that restricts or enforces limitations on use of or access to the Services or Content (defined under Section 9 below);
- participate in any action that, in Nival's sole and absolute opinion, results or may result in an authorized user of the Services being defrauded out of Virtual Currency or Virtual Goods that the user has earned through authorized game play in the Services;
- sell the Services or any part thereof, including but not limited, to Virtual Goods or Virtual Currency, user accounts and access to them in exchange for real currency or items of monetary value;
- engage in cheating or any other activity deemed by Nival to be in conflict with the spirit or intent of the Services; and/or
- undertake any unpermitted commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising, or pyramid schemes.
In all cases, prohibited activity includes, but is not limited to using the Nival Services in a manner inconsistent with any and all applicable laws and regulations.
- OWNERSHIP OF THE SERVICES
Nival owns, has licensed, or otherwise has rights to use all of the content that appears in the Services. Nival further reserves all rights, on behalf of itself, as well as its affiliates, subsidiaries, or licensors including, without limitation, all intellectual property rights or other proprietary rights, in connection with the Services. You further agree that you have no right or title in or to any content that appears in the Service, including without limitation, all content, text, graphics, logos, buttons, icons, images, music, digital files, data and software provided through the Services.
- CONTENT RIGHTS
"Content" includes software, technology, text, forum posts, chat posts, character profiles, messages, links, emails, music, sound, graphics, pictures, video, code, and all audio visual or other material appearing on or emanating to and/or from the Services (including the design and appearance of the Services). Unless otherwise specified in writing, all Content, is owned by Nival or its affiliates, subsidiaries, licensors or suppliers. The definition of Content collectively includes user generated Content ("UGC") and Nival Content.
You agree that all Content, including but not limited to all accounts, characters created, Virtual Currency, and Virtual Goods acquired and developed during the course of your use of the Services, are the sole and exclusive property of Nival or its licensors. Nival may use all Content for any purpose, including for commercial or promotional use without restriction or compensation to you. You agree not to copy, redistribute, publish or otherwise exploit any Content in violation of the intellectual property rights of Nival or any other third party.
In all cases, you agree that such UGC is wholly original to you and you exclusively own the rights to such UGC, including the right to grant all of the rights and licenses in such UGC to Nival without Nival incurring any third party obligations or liability arising out of its exercise of the rights granted herein by you.
You further grant to Nival a non-exclusive, worldwide, royalty-free, sublicenseable, and transferable license (i) to use, reproduce, distribute, prepare derivative works of, display, perform and otherwise exploit in any manner whatsoever the UGC, or any portion thereof, on the Services as well as via any and all media now known or hereafter developed, and (ii) to advertise, market and promote the same. To the extent permitted by applicable laws, you hereby assign and/or waive any moral rights or rights of publicity or privacy you may have in such UGC. Further, you bear the entire risk of the completeness, accuracy and/or quality of your UGC found in the Games. If the Services on which you contribute UGC permits other users to access and use that UGC as part of the Services, then you also grant all other users of the relevant Services the right to use, copy, modify, display, perform, create derivative works from, and otherwise communicate and distribute your UGC on or through the relevant Services without further notice, attribution or compensation to you.
Nival reserves the right to monitor UGC in the Games, but cannot monitor or prescreen all of the UGC and does not attempt to do so. Nival has the right, but not the obligation, to edit, refuse to post, or remove any UGC posted in the Games that is deemed objectionable or violates these Terms or the spirit of these Terms, in our sole discretion and determination.
If a user finds that specific UGC may violate these Terms of Service, please bring it to our attention by contacting us. Nival does not assume any responsibility or liability for UGC that is generated by users of the Games.
Third Party Content:
You may not upload or post any Content on the Services that infringes the copyright, trademark or other intellectual property rights of a third party nor may you upload Content that violates any third party's right of privacy or right of publicity. Nival may, without prior notice to you and in its sole judgment, remove Content that may infringe the intellectual property or other rights of a third party.
If you are a repeat infringer of Nival's or a third party's intellectual property or other rights, Nival may terminate your account without notice to you. If your account is terminated, you are not entitled to a refund for any fees you have paid, and you will lose access to all Virtual Goods, Virtual Currency and any other benefits of your account.
- VIRTUAL CURRENCY AND VIRTUAL GOODS; REFUND POLICIES
Nival prohibits and does not recognize any purported transfers of virtual property effectuated outside of the Service, or the purported sale, gift or trade in the "real world" of anything that appears or originates in the Service, unless otherwise expressly authorized by Nival in writing. You are therefore not permitted to trade, sell or attempt to sell in-game items or currency for "real" money, or exchange those items or currency for value of any kind outside of a game, without Nival’s written permission. Any such transfer or attempted transfer is prohibited and void, and will subject your account to termination.
Payment for Virtual Currency and Virtual Goods. Your order of Virtual Currency and/or Virtual Goods will represent an offer to us to purchase such items which will be accepted by us when we make the relevant Virtual Currency and/or Virtual Goods available in your account for you to use on our Services or debit your credit card, whichever comes first. Nival may revise the pricing for Virtual Currency and Virtual Goods offered through the Service at any time.
Virtual Currency Offered by Third Parties. Please be aware that if you purchase Facebook Credits, Google Play Credit, or make a purchase via Steam or other payment credit offered by the applicable Third Party Service, you are agreeing to that service’s payment terms and Nival is not a party to the transaction. You agree to pay all fees and applicable taxes incurred by you or anyone using an account registered to you. You will also be subject to that Third Party Service’s refund policies.
Games Offered through Steam. We offer a generous refund policy to our users. You may request a refund of a game for any reason (i) within fourteen (14) days of purchase and (ii) so long as the game has been played for less than two hours and the downloadable content has not been consumed, modified or transferred.
European Union rules. If you reside in the European Union, by law you have the right to withdraw from a purchase within fourteen (14) days, commencing on the day when you receive your purchase (“cooling-off period”). If you have not used the Virtual Currency. Virtual Goods and/or game within the cooling-off period and you wish to obtain a refund, please immediately advise Nival (or the applicable Third Party Service) so that a refund can be issued within 30 days.
If your use of the Services or game purchase is subject to any type of use or sales tax, then Nival may also charge you for those taxes.
Illegal charges. If a user has incurred charges or fees as a result of bona fide identity theft, Nival will work with the user and the third party payment provider to achieve a refund for such charges or fees.
License to Virtual Currency or Virtual Goods. Other than a limited, revocable, non-transferable license to use the Virtual Currency or Virtual Goods in the Services, you have no right in or title to such Virtual Currency and Virtual Goods. Nival has the absolute right to manage, regulate, control, modify, and/or eliminate Virtual Currency and/or Virtual Goods as it sees fit in its sole discretion, and Nival shall have no liability to you or anyone for the exercise of such rights.
- LINKS TO THIRD PARTY SITES; ADVERTISEMENTS
Nival may provide links on the Services to third party websites or vendors who may invite you to participate in a promotional offer in return for receiving additional Services, Virtual Goods and/or Virtual Currency. Any charges or obligations you incur in your dealings with these third parties are your responsibility. Nival makes no representation or warranty regarding any content, goods and/or services provided by any third party (even if linked from our Services), and will not be liable for any claim relating to any third party content, goods and/or services. Nival is not responsible for such third party content, business practices or privacy policies, or for the collection, use or disclosure of any information those sites may collect.
- INTELLECTUAL PROPERTY
Trademarks. Nival and other related trade names, graphics, logos, and service marks used on the site are the trademarks of Nival and its licensors and may not be used by you without our prior written permission.
Copyright. All Content is copyrighted under United States and European Union copyright laws and/or similar laws of other jurisdictions, protecting it from unauthorized use.
Infringement. If you are a copyright or trademark owner or an agent thereof and believe your protected work has been copied and posted on the Services in a way that constitutes infringement, you may submit a notification to our agent with the following information in writing:
- Your registered copyright or trademark (including number and the country where your copyright or trademark is registered);
- Reasonably sufficient details to enable us to identify the work claimed to be infringed or, if multiple works are claimed to be infringed, a representative list of such works (for example: title, author, any registration or tracking number, URL);
- Reasonably sufficient detail to enable us to identify and locate the material that is claimed to be infringing (for example a link to the page that contains the material);
- Your contact information so that we can contact you (for example, your address, telephone number, email address);
- A statement that you have a good faith belief that the use of the material identified in sub-section ii above is not authorized by the copyright owner, its agent, or the law;
- A statement, under penalty of perjury, that the information in the notification is accurate and that you are authorized to act on behalf of the owner of the exclusive right that is alleged to be infringed; and
- Your physical or electronic signature.
Please send this written notice to our designated agent as follows:
2601 Ocean Park Blvd., Suite 205
Santa Monica, CA 90405
Attention: General Counsel
- MEMBER DISPUTES; RELEASE
You are solely responsible for your interactions with other users of the Service and any other parties with whom you interact through the Service and/or Nival games. Nival reserves the right, but has no obligation, to become involved in any way with these disputes. If you have a dispute with one or more users, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
- SERVICE UPDATES
You understand that the Service is an evolving one and Nival needs to perform updates from time to time. You acknowledge and agree that Nival may update the Services, with or without notifying you. You may need to update third party software from time to time in order to receive the Services.
- DISCLAIMER OF WARRANTIES.
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NIVAL MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICES OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THE SERVICE OR PROVIDED VIA NIVAL. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM YOUR USING THE SERVICES.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, NIVAL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, NEITHER NIVAL NOR ITS AFFILIATES OR SUBSIDIARIES, OR ANY OF THEIR DIRECTORS, EMPLOYEES, AGENTS, ATTORNEYS, THIRD-PARTY CONTENT PROVIDERS, DISTRIBUTORS, LICENSEES OR LICENSORS WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
- LIMITATIONS; WAIVERS OF LIABILITY.
NIVAL SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SERVICES, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, GOODWILL, OR ANY OTHER INTANGIBLE LOSS, EVEN IF NIVAL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IF YOU ARE DISSATISFIED WITH ANY SERVICES, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SERVICES. NIVAL'S AGGREGATE MAXIMUM POTENTIAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES SHALL BE NO MORE THAN THE TOTAL AMOUNT PAID BY YOU TO NIVAL IN THE ONE HUNDRED EIGHTY DAYS (180) DAYS PRIOR TO THE CLAIM. MULTIPLE CLAIMS WILL NOT INCREASE THIS LIMIT.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
You agree to indemnify, save, and hold Nival, its affiliated companies, contractors, employees, agents and its third-party suppliers, licensors, and partners harmless from any claims, losses, damages, liabilities, including legal fees and expenses, arising out of your use or misuse of the Service, any violation by you of these Terms of Service, or any breach of the representations, warranties, and covenants made by you herein. Nival reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Nival, and you agree to cooperate with Nival’s defense of these claims. Nival will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.
You agree that the provisions in this paragraph will survive any termination of your account or of the Service
- DISPUTE RESOLUTION
Before resorting to formal dispute resolution mechanisms, we strongly encourage you to first contact us directly to seek a resolution by contacting Customer Support and seeking to resolve your issue within a thirty (30) day period. If this fails, additional informal discussions begin upon written notice from you or Nival. Nival will send its notice to the email address you have provided to us and may also provide a copy to a physical address if we have one on file. You will send your notice to Nival at: firstname.lastname@example.org. This Section 18 shall apply to the maximum extent permitted by applicable law. If the laws of your jurisdiction prohibit the application of some or all of the provisions of this Section, such provisions will not apply to you.
Exceptions to Informal Discussions and Arbitration. You and Nival agree that the following disputes are not subject to the provisions concerning informal discussions and binding arbitration: (1) any disputes seeking to enforce or protect, or concerning the validity of, any intellectual property rights; (2) any dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or criminal activity; and (3) any claim for injunctive relief.
If you reside in the United States and are unable to resolve a dispute through informal discussions, either you or Nival may elect to have the dispute (except those disputes expressly excluded below) finally and exclusively resolved by final binding arbitration. YOU UNDERSTAND THAT ABSENT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL.
The arbitration shall be performed under the Commercial Arbitration Rules of the American Arbitration Association ("AAA"). Your arbitration fees and your share of arbitrator compensation shall be governed by these AAA rules. If such costs are determined by the arbitrator to be excessive, Nival will pay all arbitration fees and expenses.
The arbitration may be conducted in person, through the submission of documents, by phone or online as allowed by the AAA rules. Except as otherwise provided in this Agreement, you and Nival may litigate in court to compel arbitration, stay proceeding pending arbitration, or to confirm, modify, vacate or enter judgment on the award entered by the arbitrator.
No Class Action. You and Nival agree that any arbitration shall be limited to the dispute between Nival and you individually. To the full extent permitted by law no arbitration or other dispute resolution proceeding shall be joined with any other or decided on a class-action basis.
Time Limitation for Legal Claims. YOU AND NIVAL AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE NIVAL SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.
Venue. Any arbitration will take place in the County of Los Angeles, California, USA. Either party may appear via digital or telephonic means if a personal appearance is not reasonably feasible. Any dispute not subject to arbitration, or where no election to arbitrate has been made, shall be decided by a court of competent jurisdiction within the County of Los Angeles, California, USA, and you and Nival agree to submit to the personal jurisdiction of that court. Construction and performance of this Agreement and the legal relations between the parties hereto shall be under the laws of the State of California without regard to its conflict of laws provisions. Each party hereby waives any claim that such venue is improper or inconvenient.
European Economic Area and Switzerland:
If you reside outside the United States and are using or accessing the Services provided by Nival from the EEA or Switzerland, these Terms of Service are governed by and construed in accordance with the laws of the Grand Duchy of Luxembourg and shall be considered to have been made and accepted in the Grand Duchy of Luxembourg, without regard to conflict of law provisions.
Disputes which exceed €5,000 relating to the Services shall be subject to the exclusive jurisdiction of the courts located in Luxembourg City and you agree to submit to the personal jurisdiction of such courts for the purpose of litigating all such claims or disputes.
Disputes involving a claim of €5,000 or less relating to the Services which you have been unable to resolve using informal dispute resolution methods must be resolved exclusively through binding arbitration administered by the International Centre for Dispute Resolution before one (1) arbitrator in accordance with its International Arbitration Rules. Any arbitration will take place in Luxembourg City. Either party may appear via digital or telephonic means if a personal appearance is not reasonably feasible.
Each party hereby waives any claim that the foregoing venue is improper or inconvenient.
Further, you and Nival agree that the following rules shall apply to the arbitration proceedings: (a) the arbitration shall be conducted in English or in a language mutually agreed by the parties; (b) the arbitration shall take place in a timely manner; (c) discovery shall be limited and pre-hearing information exchange shall be limited to the reasonable production of relevant documents; (d) the arbitration award shall be rendered within six (6) months of the commencement of the arbitration, unless such time limit is extended by the arbitrator; and (e) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. If the costs are determined by the arbitrator to be excessive, Nival will pay all arbitration fees and expenses.
Residents of Countries outside the EEA, Switzerland and the USA
If you live in a country outside of the EEA, Switzerland and/or USA, arbitration shall be initiated in the County of Los Angeles, California, and you agree to submit to the personal jurisdiction of the Los Angeles courts, in order to compel arbitration, to stay proceedings pending arbitration, or to confirm, modify, vacate or enter judgment on the award entered by the arbitrator. Additional terms are set forth above under the section applicable to Arbitration in the USA.
- GENERAL PROVISIONS
Supplemental Policies. Nival may publish additional policies related to specific services such as forums, promotions, contests or loyalty programs. For example, before participating in our game forums, you should read and must abide by the Forum Rules applicable to the Service’s community. Your right to use such services is subject to those specific policies and these Terms of Service.
Language. These Terms of Service and all related documents are written and shall be interpreted in the English language.
If you reside in the US or outside of the EEA or Switzerland:
Attn: General Counsel
134 S Dixie Hwy, Suite 200
Hallandale Beach, FL 33009
If you reside in the EEA or Switzerland:
75, Parc d'Activités
L-8308 Capellen, Luxembourg.
Please also send a copy of all such notices or any informal communications to email@example.com.
Equitable Remedies Available to Nival. You acknowledge that the rights granted and obligations made under these Terms of Service to Nival are of a unique and irreplaceable nature, the loss of which shall irreparably harm Nival and which cannot be replaced by monetary damages alone so that Nival shall be entitled to injunctive or other equitable relief (without the obligations of posting any bond or surety or proof of damages) in the event of any breach or anticipatory breach by you.
Your Waiver of Injunctive or Equitable Relief. You irrevocably waive all rights to seek injunctive or other equitable relief, or to enjoin or restrain the operation of the Service or any Nival game, exploitation of any advertising or other materials issued in connection therewith, or exploitation of the Service or any content or other material used or displayed through the Service and agree to limit your claims to claims for monetary damages (if any), limited by Section 16.
Survival of Provisions. Sections and provisions which by their nature survive expiration or termination of the Terms of Service, including without limitation liability and warranty disclaimers and limitations, shall survive expiration or termination.
Effective Date: May 18, 2015
The Nival Group which is comprised of its parent company, subsidiaries and other corporate entities under common ownership (“Affiliates”) operates games in multiple territories worldwide. Depending upon the services you choose and the platform concerned, you may enter into a relationship with our Nival entity in Luxembourg, which does business as an SARL or with Nival, Inc.which is incorporated in the United States. These particular entities are collectively referred to as “Nival.”
PERSONAL INFORMATION DEFINED
"Personal Information" is information that identifies you or that can be used to contact you (online or offline). Personal Information can include your name, email address, physical address, telephone number, gender, birthdate, etc.
COLLECTION OF PERSONAL INFORMATION AND PURPOSES
We collect Personal Information in a variety of ways in order to provide you with the best possible experience using our Services. Sources of information include:
Information You Provide To Us: You may choose to voluntarily provide us with information by registering or communicating with Nival. If you communicate with us, we will collect and record the information you have shared with us so that we can provide you with the Services or address your inquiry. During the registration process, we do collect basic information about you including your name and email address.
Third Party Platforms and Social Networks: When you participate in our Services which are provided through a Third Party Service, we may obtain information about you from that service such as your name, gender, geographic area and affiliations. For example, we may use your location in association with your user name to display your game score on a top player scoreboard. Your gender designation derived from a Third Party Service may also be shown but your gender will never limit you on the levels that you can achieve while playing the game (which in the free-to-play context reflects skill, not gender) and/or to a specific gameplay style or type of character. As a developer of an application which is provided through a Third Party Service, Nival is required to follow the governing policies of such Third Party Service (including the handling of personal information).
IP Addresses: We do monitor and store information about the IP addresses from which you access our Services. In general, these log files are used to monitor traffic on our Services, to troubleshoot technical problems and to collect aggregate information (e.g., to monitor and analyze demographic and preference information among our users). We may block certain IP addresses to comply with specific license agreements and/or in the event we detect user abuse of our Services. IP addresses could also be used to personally identify you in order to enforce our Terms of Service.
Geolocation: Geolocation refers to the identification of the geographic location of a user or computing device via a variety of data collection mechanisms. Geolocation services use various means to ascertain location including network routing addresses, internal GPS devices and/or the newer W3C Geolocation standard. Our site may use various of these standards depending upon the platform and device that you are using to play our games.
Other Data Collection Mechanisms: We may employ technologies including (i) clear Graphics Interchange Formats (“GIFs”) (i.e., web bugs, beacons or tags), which allow us to know if a certain page was visited or whether an e-mail was opened; (ii) tracking pixels, which allow us to advertise more efficiently by excluding our current users from certain promotional messages or identifying the source of a new installation or registration; and (iii) local shared objects also known as flash cookies, which help us to prevent fraud, remember your progress on certain in-game tasks and in-game settings. Clear GIFs are not used to collect personal information about you. However, we may use clear GIFs to capture statistical usage information for our web pages, features or other elements on a web page.
AGGREGATED DATA; NON-PERSONAL INFORMATION DATA GATHERING AND ANALYTICS
In addition to Personal Information, we collect a variety of data that is not used to specifically identify or contact you. This type of data is used to analyze and enhance our Services.
Examples of such information include:
General Use Information: We may collect general information about our users’ interaction with our product such as your internet protocol address, browser type, referring and exit URLs, clicks, domain names, pages viewed, the amount of time spent viewing a particular page, the time such activities took place, etc.
Game Play Information: We may collect and retain information relating to your interaction with our Services. For example, we may monitor the number and type of activities you participate in during a particular session, your scores and the length of time you spend on our Services.
Analytic Metrics Tool and Other Technologies: Nival uses its own tools and technologies to analyze non-personal information when you use our Services The information collected may include data about your hardware system, mobile device (if applicable), media, Internet and website usage and how you use our Services. We also analyze and track your game statistics, feature usage and purchase history, as well as IP, MAC, Android and/or iOS Addresses, and mobile ID (as applicable).
USER GENERATED CONTENT
User generated content includes various types of content which is publicly available and is produced by end users. For example, wall posts, messages, and actions with other end users would fall under this definition. It is possible that the user generated content you choose to provide may contain Personal Information. Please be aware that we cannot guarantee protection for information you make available publicly through comments, information sharing mechanisms, wall posts, etc. Any user generated content you share while using our Services on a social network, will very likely be disseminated broadly through the social network. Also, any Personal Information that is publicly shared by the user could be harvested by third parties (including by other users of the social network) with access to it and we cannot control those third parties' use of such information. Please bear these factors in mind before sharing any content with us.
WHAT WE DO NOT DO WITH YOUR INFORMATION
Third Party Services - Social Network Data: We do not directly or indirectly transfer any personal information we receive from social networks such as Facebook or Google Play to third parties. However, you should recognize that we may display the information we receive from social networks within our Services. For example, we may display your profile picture, name and location so people can identify you in the Services.
We May Log, But We Will Not Disclose, Individual Internet Protocol Addresses: We may maintain log files which contain IP addresses for purposes such as traffic monitoring. As you know, an IP address is a numeric address assigned to your computer (or router) by your Internet Service Provider. We will not disclose individual IP addresses to third parties.
WHAT WE MAY DO WITH INFORMATION WE COLLECT
Enhancement of Services. We may use the information we collect to improve the quality of our games, facilitate gameplay as well as offer new features to you. This might include looking at how segments of our user population interact with our Services and what areas elicit the most interest. Further, we will also use the information we gather to optimize our content, provide you with more of what you like as well as to fix any bugs that we detect in our Services.
Notices. Occasionally, we do reach out to our players using the contact information you have given us in order to provide information concerning our Services or to announce a new game. You may opt out of these communications at any time.
Legal Requirements and Safety Issues. Please be aware, we will disclose information, including Personal Information, to the extent it may be necessary to prevent harm to third parties or if it is required by law. We may disclose information pursuant to subpoenas, court orders, or other requests if we have a good faith belief that the response is required by law. We may also share information when we have a good faith belief it is necessary to prevent fraud or other illegal activity, to prevent imminent bodily harm, or to protect ourselves and you from people violating the Terms of Service. This may include sharing information with other companies, lawyers, courts or other government entities.
TRANSFER IN THE EVENT OF SALE OR CHANGE OF CONTROL
In the event that we no longer operate a specific game through our Services, we may work with the subsequent game operator to offer you the ability to continue to play the game with the new game operator. This might involve inviting you to create a new user name and password in order to continue playing the game with the new game operator.
SECURITY OF OUR SERVICES
We use encryption and authentication tools to protect the security of the information that you share with us. Once we receive your transmission, we will do our best to protect its security on our systems. For example, all personal information we gather in connection with our Services is maintained on a secured server behind a firewall.
Unfortunately, while we strive to protect your personal information, no data transmission over the Internet can be guaranteed to be 100% secure and we caution you that any information you transmit to or from our Services is at your own risk. Accordingly, we disclaim liability for any theft, loss, or interception of or any unauthorized access or damage to any data or communications. By using the Services, you acknowledge that you understand and agree to assume these risks.
You may review, update, correct or delete personal information we receive from a Third Party Service by updating that information on your profile. If you elect to register with us and you would like to review, update, correct or delete that personal information, you may do so by removing and unsubscribing yourself in our email notifications. If you have any difficulties implementing any such changes on a Nival Service, please contact our Customer Service team for the applicable Service and/or write to firstname.lastname@example.org.
If you access our Services through a Third Party Service such as Facebook, links may appear in the same window or on screens before you commence playing. Any links you see adjacent to our Services may link you to parties completely unrelated to Nival. Because we cannot control the activities of third parties, we cannot accept responsibility for your use of their services or for any use of your personal information by such third parties and we cannot guarantee that they will adhere to the same privacy and security practices as ourselves. The presence of a third party link within the Services does not represent an endorsement of the content of that third party's link and Nival disclaims all liability arising from such content.
Personally identifiable information provided to Nival will be collected, processed and stored by Nival in the European Union (“EU”), Russia and the United States.
As part of our international operations, our Affiliates have access to such personal identifiable information data for our legitimate business purposes. To operate and distribute the Services, our Affiliates provide certain services to Nival. Nival stores information about site visitors, players, gameplay and players’ transactions on servers located in the EU, Russia and the United States. Nival may also store such information on servers and equipment in other countries. Personal data collected within the EU and Switzerland may be transferred to, and stored at a destination outside of the EU and Switzerland (e.g., in the United States and Russia). The data we hold may also be processed by employees who work for us or one of our Affiliates, or for one of our vendors outside of Switzerland and the EU. For example, such parties may be involved in payment processing or provide support services for our games.
To the extent that any of our Affiliates have access to personal identifiable information derived from the Services, such Affiliate will adhere to applicable laws.
OTHER JURISDICTIONS; RIGHT TO ACCESS PERSONAL INFORMATION AND OPT-OUT RIGHTS
If you are resident in a jurisdiction which grants you the right to access the personal information that we maintain concerning you and/or any disclosures we may have made concerning such information, your right of access can be exercised in accordance with applicable law. Please submit any requests for access to your personal data in writing to email@example.com.
If you are resident in a jurisdiction where we are required to notify you that you may choose to opt out of Nival’s disclosure of personal information to third parties for direct marketing purposes, your right to opt out can be exercised by writing to firstname.lastname@example.org.
CHILDREN AND PRIVACY
Our Services are not directed to children under 13 years old. By using our Services, you represent and warrant that you are at least 13 years old. If we become aware that a user under the age of 13 has registered without prior verifiable parental consent, we will remove that user's personal information.
If you believe that we might have collected any information from a child under age 13, please contact us email@example.com so that we can investigate and remove the information.
DO NOT TRACK
Some web browsers allow the setting of a “Do Not Track” feature that communicates to websites that you do not want to have your online activity tracked. However, the communication of the Do Not Track signal is not yet uniform across the web.
Currently, Nival and its third party service providers do employ tracking technology in order to ascertain, for example, whether you have responded to an advertisement and as a result become an end user of our games. Nival also tracks a user’s history and progress in our games.
Nival does not interpret, respond to or alter its practices when it receives a Do Not Track signal.
To find out more about "Do Not Track," you may wish to visit www.allaboutdnt.com.
If you have any questions or concerns, please email us at firstname.lastname@example.org